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CactuShop front end pages just hang and display nothing

Item: #141
Date: 3 Mar 2002
Applies to
v3
v4
v5
v6

Question

When I try to run CactuShop the page just hangs... it doesn't return anything. Eventually the page times out. This happened locally, and then again once I installed it on my real web server.

I am running Windows Server, IIS5, and have set all of the folder permissions as instructed in the manual. I have verified that other ASP scripts on my server run fine.

What's the problem?

Answer

CactuShop creates pages dynamically using the File.System Object. A function reads the 'skin' template file and then formats the page HTML dynamically.

If the template file cannot be read using the File.System Object, the pages will all appear to hang.

In our experience, the most likely cause is Norton Antivirus's 'script blocking' feature. If this is running on your server, it prevents the FSO from reading the skin template.

Turn off script blocking and the issue should be fixed. You may find you need to reboot the machine for the change to have any effect.

The same symptoms can also arise if permissions on your server prevent the FSO from reading the skin file. Some hosts turn off the FSO for "security reasons".

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