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Decryption software terminates without showing any decrypted message (2)

Item: #179
Date: 22 Apr 2002
Applies to
CEM
v4
v5

Question

I have setup CactuShop v4 to use encryption from the backend settings and have the correct keyname specified both on CactuShop and locally on my decryption software. I get the encrypted orders emailed to me as .ce2 files but the decryption software will not open them.

Answer

Check the contents of the .ce2 file (ie the encrypted file) in a text editor like notepad. You should see hex code (ie long strings of digits 0-9 and letters A-F. If you see the message:

"You must purchase the DES encryption package from Cactusoft to utilize this functionality. If you do not wish to send encrypted email, set Encrypt='n' in the config settings"

Then CactuShop is using the default des.asp file it ships with. This is just a dummy, a replacement ships with the encryption software if you have purchased that. Replace the des.asp file with the one that ships with the encryption software and the problem will be fixed.

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