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Login fails but I know the login and password are correct

Item: #3
Date: 24 Jul 2001
Applies to
v3
v4
v5

Question

Why do I keep getting bounced back to the login page when I know the login and password are correct?

Answer

One problem which can appear to cause the site to behave illogically or eratically is to do with database cursor type. Older NT systems with older database drivers use different constants to specify database cursor type.

As standard, we ship our software with cursor type 1 specified in the config.asp file. However, on some older systems this may prevent the 'recordcount' property from working properly and it will return -1 instead of the true recordcount value. To correct this, change the cursor type in the config file to 3 and see if this corrects the problem.

If you have changed your password if is worth checking that you do have it correct... check the tblCactuShopConfig table.

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