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Product images are caching

Item: #895
Date: 14 Jun 2004
Applies to
v3
v4
v5

Question

I have recently upgraded my version of CactuShop. While I've kept some of the images from my old shop when I come to set up my products in the new shop in some instances I get unrelated pictures from the old one.

No matter how many times I delete the old pictures and enter the destination for the new pictures I get the old ones coming back.

Answer

This sounds very much like a caching problem. Images can be stored on your local system disk to reduce bandwidth and stopping the internet browser showing what it thinks are the same images a second time.

Try clearing your browser cache, for Internet Explorer users:

Click "Tools" and select "Internet Options..."
On the "General" tab under Temporary Internet files select "Delete Files..."
Check the box and click OK


This should force the browser to look at the image file destination path again and find the new ones rather than those that are cached.

If you are still experiencing problems it may be worth contacting your web host to make sure they are not caching pages and images at their end.

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